Pathetic service from CCD

I was expecting a delivery today. At 08h04 I missed a call. I saw it at 08h10. I returned the call, it was never answered. At 08h17 I received an SMS saying that the driver is at my gate which he was not. I called their office, they told me my parcel was out and they would track the driver. I called the driver at 13h30 and he didn't answer,then I called him with a different number and he answered. Told me he passed my area and he is not allowed to talk to me on his personal phone. Called the Joburg office and they kept me on hold until I dropped the call. I am still waiting for my delivery. I will never use this excuse of a courier.