DN
Deon N

1 reviews | Active since Oct 2018

05 Oct 2018, 18:49

Pathetic Service CCD Couriers

I really don't understand why a company as huge as FNB associates themselves with CCD Couriers. Their service is absolutely pathetic.

CCD received my card on the 2nd October 2018 and sends me an email on the 4th at 15h30 to say that they have been trying to get hold of me. I called and the lady insists that they called me and also said that they left a message for me. After 5 or 10 calls this morning, 5th October 2018, from 8:14, my 5th call, it got me to the Team Lead or supervisor, not sure if I can mention names but that supervisor was even worse than the rest.

I then get told that the number they had was incorrect, but keep in mind I did correct the number everytime I called.

I was advised that it will be delivered late this afternoon but guess what, no card.

I will make sure that ever social media site knows of the pathetic service CCD Couriers offer on behalf of FNB.

FNB, PLEASE PLEASE, use another courier company. They are giving you a really bad name.

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Replies (2)
CCD Couriers
CCD Couriers's reply05 Oct 2018, 19:30
Official

Good evening Mr Naicker,

We confirm receipt of you corrospondence.

The matter will be investigated and you will be contacted by a member of our management team tomorrow.

Kind regards,

The CCD team

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www.ccdcouriers.co.za

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CCD Couriers
CCD Couriers's reply08 Oct 2018, 12:42
Official

Good afternoon Mr Naicker,

Confirming that the delivery successfully took place on Saturday, 06 October 2018.

Kind regards,
Kayleigh Smit
Executive Manager - Communications
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www.ccdcouriers.co.za
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