nR
naven R

1 reviews | Active since Mar 2017

18 Dec 2018, 09:31

Pathetic service, arrogant and *********** staff!!!

Pathetic service and arrogant staff.

I was called by the call center last week to arrange delivery of my card for Thursday 13 December 2018, but was unavailable to receive it on that day, so I had requested to receive it today 18 December 2018, I had received no communication as to the time of delivery, so I decided to call the office in Durban, which took three attempts only to find out that the person I had spoken to did not schedule the delivery as discussed. and I was rudely informed by Samke that my card can only be delivered within 3-5 working days and the supervisor in charge is busy and unavailable to assist at the moment, and the system doesn't allow for them to schedule deliveries so I will have to wait!!!

Contact me urgently!!!

0
Replies (2)
CCD Couriers
CCD Couriers's reply18 Dec 2018, 09:54
Official
 Good day Naven Rajah,

 Thank you for your correspondence and for sharing your experience with us. 
A member of our management team will make contact with you shortly.  

Kind regards, Zainab JogeeSenior Key Accounts Manager *** www.ccdcouriers.co.za *** 
CCD Couriers
CCD Couriers's reply19 Dec 2018, 12:09
Official
Good day Naven Rajah,  Confirming the successful delivery of your parcel. Please accept our apologies for the inconvenience caused.  Kind regards, Kayleigh Smit Executive Manager - Communications *** www.ccdcouriers.co.za ***