Pathetic service and ignorance

This is the second time that I have been messed around by CCD Couriers. Last year and again this year. We agreed on a time slot for my card to be dropped off - during the agreed time slot they did not appear. After the agreed time slot lapsed I received a call that they were on their way – 90 min later they still failed to deliver. Calling the service desk is a nightmare, the ******** consultant could not trace my delivery despite me furnishing her with a reference number (that they supp**** – by the way) and my ID. Eventually (a while later) she indicated that the will deliver at a later time.

Discovery uses them to deliver their cards, I would encourage Discovery to move away from this useless courier company for tarnishing their brand.

My question to Rodney Church:- do you think we have time to waste for incompetence, half a day of my time is wasted waiting for your staff to deliver my card, during this time I cancelled my customer visits and lost a lot of business and money?