Pathetic service and dishonest employees

<p>My Discovery Credit card was due to be delivered at my office on Friday morning (27 Jan) between 9 and 10. At 10:05 I get a call that my card is downstairs. Upon arrival, I handed over the necessary documentation and was informed that my FNB statement is not accepted as proof of residence (this was never communicated to me before). This wasn't a problem. I suggested I quickly go upstairs and give him alternative documentation. He said he needs to deliver another package urgently and that he'll be back at 11. I agreed and continued with my day, like a productive member of society.<br /><br />11:25 comes and I have still not heard anything from the courier. I phone CCD couriers and they put me on hold while they speak to my courier. CCD call centre then informs me that my courier says that he far away and that's why he hasn't come. So clearly he was COMPLETELY DISHONEST saying that he'll be returning at 11. Not only that, but there was absolute no communication to me as I sat there waiting for card to arrive like a fool. <br /><br />CCD couriers call centre then confirms that my courier will deliver my card at 1pm - great. I agreed, despite this time not being ideal for me - I just wanted to get the card! 1:30 comes...I hear nothing from CCD or my courier. 2:30 comes...I hear nothing from CCD or my courier. Eventually, I phone CCD and they cannot get hold of my courier. MORE DISHONESTY! He obivously had no intention of delivering my package at all after his quick departure from my offices. <br /><br /></p> <p>It gets better. </p> <p> </p> <p>After calling CCD probably 4-6 times to find out what is going on with my credit card, they conclude that it's after 4pm and no package can be delivered - it'll have to wait for Monday between 10-11. Out of the kindness of my heart accepted this so as to not make a scene with the poor CCD call centre lady. </p> <p> </p> <p>I then get a phonecall later that day (Friday), that Monday (30 Jan) delivery will not be possible and delivery will be done between 10-12 on Tuesday - great, fine...as long as I get this ******* credit card. </p> <p> </p> <p>It gets better. </p> <p> </p> <p>At 12:45, yes that is 45 minutes after the latest time they said they'll deliver it. Yes, that's me waiting 2 hours and 45 minutes like an idiot for this credit card , I get an sms saying my courier is 19 minutes away. </p> <p> </p> <p>"Yes, finally", I think. Despite this pathetic service from CCD, I am finally getting my credit card! </p> <p> </p> <p>But, I should've known better. </p> <p> </p> <p>An hour later I still haven't heard anything from CCD...the delivery has not arrrived and I am left as irritated, disappointed, frusteted and every other negative emotion you can think of. 'Gatvol' sums it up quite nicely. </p> <p> </p> <p>I got my PA to phone and find out about my delivery (or the lack thereof!). Turns out that my courier was so mentally disfunctional he could not find my house. I find this hard to believe, as my house is easily located on any GPS and it is conveniently situated between house number 25 and 29 (I am number 27) - who would've thought!</p> <p> </p> <p>The only explanation of this event is that my courier does 1) Not know how to use a GPS 2) Does not know how to count 3) Has an IQ of 13. I suspect he/she could satisfy all 3 of these plausibilities, especially if it was the same courier as my Friday 'delivery'. </p> <p><br />So now I am left <br />1) Gatvol, irritated, frustrated, etc, etc, etc<br />2) Cardless<br /><br />Only god knows when I will receive my credit card. Maybe it has been delivered already, just not to my address, and some lucky person is going on a shopping spree.<br /><br /> I hope my complaint/message/story has been delivered well enough...or at least delivered better than CCD is at delivering credit cards. </p>