Pathetic Service

I am extremely dissatisfied with the level of service that I received from CCD Couriers, your driver in particular, Sonwabo Gano.

On Monday 23 September 2024 I received a call from your company stating that my Nedbank card will be delivered today 26 Sep. 24 between 8 – 10am. At 10h53 I called to check to see what the hold up with the delivery only to be told that the driver came at 8h45 and called 2 numbers, and both went to voicemail, one of these numbers I was using a while ago, the other I do not know at all. The lady I was speaking to at the local depot in PE when I asked her for a solution to the problem that we now find ourselves in, she just hung up. I then called your head office and the lady who tried to assist me called the driver/depot to check if the driver can’t come again even if it’s after doing his rounds, and the answer was NO!

My question is, what do you do to assist or to ensure that customers are satisfied with the service they receive from your company? And why was I asked to give my full address if the driver is not going to come and knock on the door?

I set aside my morning to receive the card because my salary is coming in tomorrow. I work on appointment, and I honestly don’t have the time to sit and wait for a card hence I asked on Monday on the initial call to be given a time.

I’m no delivery driver, but I should think one first knocks on the door, if there’s no answer, then call.