Pathetic service

This company is a joke. This is now the second time I have had to use them because the financial institution I am dealing with specifies them. The first time was last year just before I was due to leave for Europe, they *****ed up the delivery of a new credit card I needed to take with me and I ended having to leave without it which was incredibly inconvenient not having a credit card while abroad.

Today I was informed by CCD that I have to make an appointment with them to come and collect a spare key for a business vehicle of mine that was hijacked and ****** and Santam requires the spare key be given to them to be able to settle the claim (that's another story in itself, resulting in almost a month in delays in settlement because SAPS "forgot" to issue a "****** vehicle circulation number" which Santam requires to be able to settle the claim) Needless to say with all these delays I want to prioritize the handing over of the key to Santam so the claim can be settled and my business vehicle can be replaced and start earning income again. Get this, CCD tells me on a Thursday afternoon that the soonest they can collect is on Monday ?? What kind of a Mickey Mouse courier company is this? - If I call Courier Guy to collect 100 kg crate from me in Cape Town to go to Joburg and they're here within 2 hours ON THE SAME DAY! So, I thought that maybe I can go and drop the spare key off at CCD's depot immediately to get things accelerated and, wait for this ... the soonest I can "get an appointment" to drop off the keys is, you guessed it Monday. That's ME driving to THEM to drop off. What a joke! How on earth large financial institutions like Nedbank and Santam can do business with these muppets is beyond me.