HM
Harmony M

1 reviews | Active since Oct 2018

02 Oct 2018, 10:12

Pathetic Service

Been waiting for my FNB card for days, and the way CCD treat clients is horrific. I wonder why FNB still uses them considering the number of complains against CCD. This guy mixes up addresses. I get a call from the gate that the courier has entered the complex and have been waiting for an hour outside my house and no one pitches. I call the offices and the attitude those call centre ladies give you is appalling. I need to use the card ASAP

0
Replies (3)
CCD Couriers
CCD Couriers's reply02 Oct 2018, 10:42
Official

Good morning Mr Mapundu

Confirming receipt of your correspondence and that you have been contacted.
As discussed, the delivery of your card will take place by 11:30 today.

Kind regards,
The CCD Team
Executive Manager - Communications
***
www.ccdcouriers.co.za
***

Best regards,

CCD Couriers
CCD Couriers's reply02 Oct 2018, 12:02
Official

Good morning Mr Mapundu,

Confirming the successful delivery of your card as arranged.

Kind regards,
The CCD Team
Executive Manager - Communications
***
www.ccdcouriers.co.za
***

Best regards,

HM
Harmony M's update02 Oct 2018, 12:13
Reviewer Update
Thank you for following up on this. The card was successfully delivered