Pathetic ,pathetic service and *********** call Centre agents.

I got a message from CCD Couriers 2 days ago that my parcel from Rain has been received, and will contact me shortly. That was round about 9h20. Eventually I got a call after 12H00 and my delivery address was confirmed and I was told that my parcel will be delivered today between 9h00 and 12h00. At around 11H30 some lady called from this CCDC and again confirming my delivery address. when I told her that confirmation has already been done . she was like may be the person who called me the previous day was directly from Rain , what nonsense. why would Rain call me when they themselves have confirmed that they received my parcel. This is shocking , the incompetence is on another level. I wish i could give them a negative rating . I don't know why this company is still in existence