YA
Yolande A
1 reviews | Active since Aug 2019
17 Mar 2022, 15:41
Pathetic non existent service. Do not ever use them!
One week since this company received notification from Fnb, to deliver my debit card to Dubai. One week and today they still called my daughter in south Africa asking for directions to deliver the card in margate. I am fed up with both fnb and this company. It is pathetic service. I have reached my limit and nobody in management seems to give a sh#t about this. I want answers today. Today!! I am sitting in dubai with no card, no cash and I need to leave next week for the philippines. Who is going to pay for the renewal of my Dubai visa? Ccd couriers and fnb both!
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Replies (2)YA
Yolande A's updateReviewer Update
17 Mar 2022, 16:42Public needs to take note, ccd couriers only investigates until 16hoo no matter how urgent your enquiry on THEIR negligence. From 16hoo you will receive an automated email response specifically telling you that they knock off not one minute after 16hoo. So there goes day 4 waiting for a debit card they received specific instructions for to deliver to Dubai but chose not to read (or can't read and understand) so the card has been floating around Durban for 4 days now. To pacify you they will send you a screenshots where they are getting a waybill for Dubai delivery (fnb did this too) but the card hasn't left Durban yet. Come tomorrow they will try and deliver it once again in margate. If at all possible get your own courier company. Do not use them because they cannot and will not put any effort in to assist you.
YA
Yolande A's update17 Mar 2022, 16:42
Reviewer Update
Public needs to take note, ccd couriers only investigates until 16hoo no matter how urgent your enquiry on THEIR negligence. From 16hoo you will receive an automated email response specifically telling you that they knock off not one minute after 16hoo. So there goes day 4 waiting for a debit card they received specific instructions for to deliver to Dubai but chose not to read (or can't read and understand) so the card has been floating around Durban for 4 days now. To pacify you they will send you a screenshots where they are getting a waybill for Dubai delivery (fnb did this too) but the card hasn't left Durban yet. Come tomorrow they will try and deliver it once again in margate. If at all possible get your own courier company. Do not use them because they cannot and will not put any effort in to assist you.
YA
Yolande A's updateReviewer Update
18 Mar 2022, 09:22Seipei Ramoroka and Sumayyah Suliman both send me waybill nrs that this card is on its way to Dubai. This morning at 10:15 I receive an email from precious at CBS card queries at fnb that my dt card is scheduled for deliver TODAY. So all I can assume is that it will be delivered in Dubai to me today. I want both Seipei Ramoroka and Sumayyah Suliman to confirm this.
YA
Yolande A's update18 Mar 2022, 09:22
Reviewer Update
Seipei Ramoroka and Sumayyah Suliman both send me waybill nrs that this card is on its way to Dubai. This morning at 10:15 I receive an email from precious at CBS card queries at fnb that my dt card is scheduled for deliver TODAY. So all I can assume is that it will be delivered in Dubai to me today. I want both Seipei Ramoroka and Sumayyah Suliman to confirm this.