PATHETIC CCD COURIERS

THESE PEOPLE ARE THE MOST *********** BUNCH I HAVE EVER COME ACROSS - I WILL BE ESCALATING THIS TO FNB ALSO, WE CANT HAVE WORLD CLASS BANKING WITH A COURIER COMPANY THAT OPERATES LIKE THIS.

MY CARD WAS WAS TO BE DELIVERED ON 19/10/22, THEY FAILED, NO ONE CALLED ME, NO SMS (NOTHING), I PHONED IN TO ENQUIRE, THEY RESPOND WITH OUR DRIVER WAS AT YOUR COMPANY AND UPDATED WITH A PHOTO. HE DID NOT CALL, NOR DID HE COME TO RECEPTION.

I GET ANOTHER CALL ON FRIDAY 21/10/22 SAYING THAT THE COURIER WASNT ABLE TO DELIVER AND WE SHOULD SCHEDULE A NEW DATE. AFTER A BIT OF QUESTIONING AS TO WHY NO ONE CALLED OR CAME IN, SHE OFFRED TO GIVE ME A SLOT FOR MONDAY 24/10/2022 BEWEEN 08:00 AND 10:00, AT THIS POINT I CAN STILL ACCEPT A BIT OF MISCOMMUNICATION, AND DONT LOOK TO MUCH INTO IT.

TODAY 24/10/22 MY CARD WAS SET TO BE DELIVERED BETWEEN 8 AND 10. THEY AGAIN DID NOT MEET THIS COMMITMENT. NO PHONE CALL, NO MESSAGE, NO ONE CAME TO RECEPTION. THIS IS APPAULING, I PAID FOR THIS SLOT (R150) ALREADY DUE TO THEIR LACK OF BASIC PRINCIPLE FROM THE FIRST INSTANCE.

I CALL AGAIN TO SAY THAT ITS ALMOST 12 AND NO ONE HAS ARRIVED, AFTER TALKING AND HOLDING FOR AND AGENT FOR MORE THAN 30 MINUTES DUE TO HER LIASING WITH THE DISPATCH TO FIND OUT FROM THE DRIVER. THEY COME BACK TO SAY THAT THE DRIVER WAS THERE AND THAT THAY CALLED. THIS IS ABSOLUTE *******. YOUR DRIVERS SHOULD BE FIRED IF THIS IS HOW THEY OPERATE. NO ONE CALLED ME.

WE CANNOT DELAY OUR LIVES AND DAILY SCHEDULES TO ADJUST TO COMMITMENTS THAT YOU CANT MEET.

I NEED THIS RESOLVED TODAY, AND I NEED MY CARD TODAY!!!!!!!