Pathetic all round service!

The worst customer service and worst delivery service. I got a text on the 21st of Feb 2019 that I will be contacted to arrange delivery of my Credit Card. On the 22nd of Feb, I get another text informing me that the courier service has been trying to get hold of me and I should call them back. NO, not that they’ll attempt to call me back but that I should call THEM back. I check my phone records and emails to try and verify this attempt at contacting me and nothing! - no one attempted to get hold of me. This is just a ploy at getting the customer to bear the cost of communication. Nonetheless, I call them back, they arrange for delivery of my card on the 27th of Feb. I then get a text that I should produce proof of identification, copy thereof and proof of delivery. No where in the text do they specify that this has to be a Green ID book. On delivery, the delivery guy tells me he can’t give me my card because I have produced my drivers as proof of identification and not a green ID book and that I must arrange another delivery date. Needless to say that I must call customer service AGAIN and arrange delivery because he can’t relay the message that he did not hand over my card. Is the whole point of inspecting identity documentation not to verify identity, so does it matter if you produce a green ID book, drivers license or passport for this purpose??? In the age of smart IDs, people still need to produce green ID books!!! Has your system gone redundant without you realizing it?? Please explain to me. I try call back what they call ‘customer service’ to arrange for another delivery time, 4 times! and on each attempt, no one picked up the phone. Is it too much to ask for assistance to help you do your job because customer service is clearly beyond your capabilities. Pathetic!