Not taking ANY responsibility.

It is a shame I cannot give CCD less that 1 star. They do not deserve the star above. I have been waiting since early last week for the delivery of a card. The consultant called my wife on Friday to arrange delivery. As this was not her card. The consultant then refused to arrange with her. My wife then gave the consultant my number. They never called me to arrange delivery for today. But they did send me an SMS, on my number, saying they could not get hold of me to arrange delivery. I spoke to them at 08:15 today. They can now only deliver tomorrow. I asked Constance to have the delivery made today. She advised that Grace Mahlangu, the manager, was the only person that could make this happen. I received two other calls since then to make arrangements for today. Seems like they do not speak to each other or make notes on the system. I called CCD at 10:15. Two hours after Constance told me that Grace would call me. Just to be told that Grace just stepped out. I explained my issue to the call center manager. And all of a sudden Grace was back. Grace then told me that they cannot deliver today. Only tomorrow. What kind of service is this. The customer is always wrong and they just sit back as if they did nothing wrong. I wish that this company would never deliver another card for me again. This leaves a BAD taste after we have had no issues with them in the past.