1 reviews | Active since Jul 2017
Non delivery of FNB Business card with a sorry excuse
First delivery scheduled for between 10-12 on 1 Sep 2017 - Ref FRB ********** / Received an sms that the courier is in route and will arrive in the next 29 min Needles to say, not delivered and received another sms saying that CCD are experiencing delays, we apologize for the inconvenience. An agent will call you soonest - did not receive any phone call
Second appointment 4 Sep 2017 scheduled delivery between 8-10 - the exact same story with the exact same sms's and still no one phones.
I eventually phone to find out what is happening, the lady tells me that the driver could not get a hold of me to get directions/ and my argument is that absolutely no one phoned me on any of that scheduled delivery days!
They make what I say a ' **** 3rd and 4th appointment", probably to shut me up, with exactly the same story!! How ***********!! I phoned again today 08/09/2017 only for the consultant to tell me they can only book 2 deliveries (limit) so why did they book a "3rd and 4th" appointment!! Wasted my time and air time!! So disappointed in CCD couriers! The people that "helped" is a bunch of lairs!!!
Good afternoon Mrs. Smit,
Confirming the successful delivery of your card 09-09-2017.
Please accept my sincerest apologies for the inconvenience caused to you due to the service breakdown.
The matter has been investigated and escalated to the relevant departments for corrective action to be taken against the responsible parties.
Thank you for bring thing this matter our attention. Feedback of this nature, although regrettable is always appreciated as it allows us the opportunity to improve and rectify our customer standards and the service rendered.
Kind regards,
Kayleigh Smit
***
www.ccdcouriers.co.za
***
Good afternoon Mrs. Smit,
Confirming the successful delivery of your card 09-09-2017.
Please accept my sincerest apologies for the inconvenience caused to you due to the service breakdown.
The matter has been investigated and escalated to the relevant departments for corrective action to be taken against the responsible parties.
Thank you for bring thing this matter our attention. Feedback of this nature, although regrettable is always appreciated as it allows us the opportunity to improve and rectify our customer standards and the service rendered.
Kind regards,
Kayleigh Smit
***
www.ccdcouriers.co.za
***
Good afternoon Mrs. Smit,
Thank you for providing us feedback on the service received after logging your delivery query. There is always room for improvement when it comes to client service satisfaction and all service failures are viewed in a serious light and addressed. I humbly apologize for the experience you have had with us and I ask that you please make contact with me in future if your require any assistance with regards to future deliveries..
Kind regards,
Kayleigh Smit
***
www.ccdcouriers.co.za
***
Good afternoon Mrs. Smit,
Thank you for providing us feedback on the service received after logging your delivery query. There is always room for improvement when it comes to client service satisfaction and all service failures are viewed in a serious light and addressed. I humbly apologize for the experience you have had with us and I ask that you please make contact with me in future if your require any assistance with regards to future deliveries..
Kind regards,
Kayleigh Smit
***
www.ccdcouriers.co.za
***