CR
Chanel R
1 reviews | Active since Jun 2013
20 May 2015, 14:13
NO SHOWS FOR 3 DAYS
I Have been waiting for delivery of my bank card since Monday as promised. <br> <br> Monday at 3:50pm they called me to ask that they deliver it on Tuesday. I told them no problem and I received my SMS confirmation that I would receive y card on Tuesday. I waited all day Tuesday and no phone call, nothing just a NO Show. At 2 pm on Wednesday I finally phoned them as I am frustrated as I need my bank card and I was infored that my Bank card is now in Fourways (I am in Pretoria) They now tell me that they can deliver it for me on Friday!<br> Where is the Customer Service to let me know what is happening.<br> <br> ARRRGGGG!!!! I wish that FNB would go back to their old courriers.<br>
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Replies (1)CCD Couriers's replyOfficial
20 May 2015, 16:31Hello chaneljvr05,
Thank you for returning our call and for taking the time to bring this matter to our attention.
We confirm that an appointment is scheduled for Friday 22 May 2015.
Please accept our apologies for the inconvenience caused and for not meeting your expectations regarding the overall client experience.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
Thank you for returning our call and for taking the time to bring this matter to our attention.
We confirm that an appointment is scheduled for Friday 22 May 2015.
Please accept our apologies for the inconvenience caused and for not meeting your expectations regarding the overall client experience.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
CCD Couriers's reply20 May 2015, 16:31
Official
Hello chaneljvr05,
Thank you for returning our call and for taking the time to bring this matter to our attention.
We confirm that an appointment is scheduled for Friday 22 May 2015.
Please accept our apologies for the inconvenience caused and for not meeting your expectations regarding the overall client experience.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
Thank you for returning our call and for taking the time to bring this matter to our attention.
We confirm that an appointment is scheduled for Friday 22 May 2015.
Please accept our apologies for the inconvenience caused and for not meeting your expectations regarding the overall client experience.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
