No Service, lies and mafia tactics

Was advised via sms my item would be delivered 2/2/2024 between 8 & 4. I waited all day & the only time I had to go out for medical reasons, of course the driver pitched up. Didn't phone 1st to advise he was on his way nor did I get an sms notificationhe was on his way, unlike other efficient courier companies. I immediately called their call centre and said send the driver back, he can't be more than 5 minutes away. Was told it would be escalated. Needless to say nothing happened. Saturday I got another sms saying I was unavailable for delivery and must call to make arrangements. I did that Monday morning, only to be told I'd have to pay again for delivery if I wanted it at a specific time/date. Unacceptable! This has gone around in circles all 3x I've spoken to them today. "It's been escalated". Needless to say I believe this is an attempt to hold my goods to ransom, mafia tactics! I've contacted the service provider who contracted with them for delivery services & complained-ive already paid for door to door, I refuse to pay twice or be forced to "be available " 8 to 4 for the next week "just in case" they actually fulfill their contractual obligations to deliver. Effectively, they've ****** my item and won't deliver unless I cough up another delivery fee to them (something I already paid my service provider!)