1 reviews | Active since May 2017
No service
<p>I am awaiting my Fnb bank card. Despite calls the call centre with promises for delivery and an email to the supervisor ... I'm waiting close to four weeks (8 April) for my FNB bank card to be delivered. I live out of the city and am told delivery is once a week along my route. I provided suitable times for delivery and the courier never arrives. . Perhaps I should have opted to pick up from a branch. Can FNB contract another company ?</p>
Good afternoon Mr. Dunn,
Confirming that a member of our management team will be contacting you shortly.
Kind regards,
The CCD Team
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www.ccdcouriers.co.za
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Best regards,
Good afternoon Mr. Dunn,
Confirming that a member of our management team will be contacting you shortly.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
Good afternoon Mr. Dunn,
Confirming our conversation that the delivery of your FNB card will take place tomorrow (09-05-2017). Thank you for giving us the opportunity to reschedule the delivery.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
Good afternoon Mr. Dunn,
Confirming our conversation that the delivery of your FNB card will take place tomorrow (09-05-2017). Thank you for giving us the opportunity to reschedule the delivery.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
Despite and apology and an assurance given by the Johannesburg branch/ head office that the card would be delivered today (Tuesday 9 /05/17), I received a call five minutes ago from the Cape Town office that the courier has left and the card could not be scanned out. A suggestion made for another delivery day.
During conversations held during the past month, I was informed that delivery for my route happens only on a Tuesday. Does it mean I wait another Tuesday and then going into the fifth week for my bank card to be delivered?
CCD find new people to work your systems or FNB please relook at this contract.
Despite and apology and an assurance given by the Johannesburg branch/ head office that the card would be delivered today (Tuesday 9 /05/17), I received a call five minutes ago from the Cape Town office that the courier has left and the card could not be scanned out. A suggestion made for another delivery day.
During conversations held during the past month, I was informed that delivery for my route happens only on a Tuesday. Does it mean I wait another Tuesday and then going into the fifth week for my bank card to be delivered?
CCD find new people to work your systems or FNB please relook at this contract.
Good afternoon Mr. Dunn,
Confirming the successful delivery of your card.
Please accept our sincerest apologies for the inconvenience caused due to our service failures.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
Good afternoon Mr. Dunn,
Confirming the successful delivery of your card.
Please accept our sincerest apologies for the inconvenience caused due to our service failures.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
The Johannesburg office was effective, honest and reliable in addressing my complaint. What was promised was followed through. I have received my card, and will still state that the system in the Cape Town office needs to be addressed.
Thanks again. Issue resolved.
The Johannesburg office was effective, honest and reliable in addressing my complaint. What was promised was followed through. I have received my card, and will still state that the system in the Cape Town office needs to be addressed.
Thanks again. Issue resolved.