No reply when phone, card delivery delayed (FNB, CCD Couriers)

<p>I organized with FNB to deliver my card to my closest FNB branch. Seemed easy - I could then pick it up at my leisure. </p> <p>Instead I get phoned by CCD and asked for a delivery address.</p> <p>Delivery date agreed upon. Driver then delayed. I get two phone calls form CCD which I cannot answer and a voice mail left with a number spoken so quickly that I cannot write it down in time.</p> <p>I then see the number on a hellopeter complaint after googling CCD,</p> <p>I try to phone the number but do not get any answers.</p> <p>I need my cards to change payment details for debit orders and have been unable to make transfers on my current cards due to the new cards being ordered.</p> <p>This has not been a very user friendly experience.</p> <p>I would have preferred for my original request of pick up at my nearest FNB branch to have been done - why give the option when it cannot be fulfilled?</p>