No follow up

I ordered a bank card that was to be delivered by CCD couriers. Unfortunately I could not be present to receive my card. I understand that there are certain security measures in place and that rules are rules and therefor I apologised that I could not make the appointment. The courier person said that another date will be scheduled. Soon after this call, I received another call from CCD couriers and I was promised that my card will be delivered today, 30 November. On Friday afternoon I missed a call from CCD couriers and that was the last we have had any contact.

Today I went to my bank and demanded another card as the charges for the card has already been deducted from my bank account. According to the bank system, and appointment was booked by CCD couriers to deliver my card. I had no sms notification or any other call to finalise this. The bank phoned CCD couriers who kept us on the line for close to half an hour. This is ridiculous. We were then informed that the card delivery has been cancelled.

CCD couriers let me down without any notification of alternative. A new card was issued by my bank for which I had to pay for too. I demand that CCD couriers refund the card charges as I did not receive any card as was supposedly arranged.

Initial service was not bad - it was my fault, but unfortunately CCD rendered no service afterwards and let me in the lurge.