No Delivery, No feedback and No compliments.

I had received two sms's for a delivery of my cards on 21/05/2015 between 14:00 and 16:00. All scheduled and everything. I get back to the office at 14:00 to find out that the couriers had already been about an hour before the scheduled time. So between 14:00 and 16:00 I made approximately 5 or so calls to try and make sure the courier would still come at the correct time. Each and every call I asked to be called back and kept informed. Not one return call. Every time a call centre agent tried putting me through to the Zone Controller to find out where the driver was, I was cut off. I find it ridiculous that a customer gets put through to the Zone Controller to sort his/her own problem out. <br> Then i was called this morning 25/05/15 at around 9:30 or so to schedule a delivery time. I told the agent that I wanted delivery today as I cannot keep changing arrangements to be in the office. The agent said that the matter will be reviewed. <br> Its now 14:33 and still no call, no cards and zero confidence in the company that represents FNB's deliveries.<br> Needless to say, extremely disappointed!!