No company should use this bad Courier Service

Good day,

After waiting for a parcel sent to my spouse here in Cape Town re a legal matter, CCD Couriers called to schedule a delivery time for Friday 22 December, only to waste time waiting the whole day, with no delivery of or even the courtesy of a call. We had to follow up with this company as the client on the 22 December only to find out that it was booked for Wednesday the 27th of December. This day came and gone, another day wasted only to follow up at our expense only to be told that we would be booked for delivery on the 2nd of January. We then expressed our dissatisfaction in which we were told that it would be expedited the next day for delivery on the 29h of December and that we would be called when delivery would take place. We then followed up at 11:00 only to be told that it was only booked for 02nd of Jan. Given the nature of the expected delivery, we will be claiming for loss given that there was a dependency in this parcel!