No communication among CCD Couriers Staff

<p>I received a call last week regarding the delivery of my Discovery Card which was only being renewed. Upon confirming a delivery date I was told that I needed to present an ID and Proof Of Residence. I made it very clear that I do not currently have a proof of residence as I moved earlier this month. I also queried why a proof of residence was required as the card was only being renewed; I didn't apply for a new card. Besides, when my card was renewed the previous time, there was no need for a proof of residence, so I can't understand why one is needed now all of the sudden. I was then told that I do not need to worry about the proof of residence, an ID will suffice.</p> <p> </p> <p>However, when the courier arrived today he requested the proof of residence, which I told him as well I do not have. So the card was returned. I'm not sure why my telephonic conversation was never communicated through the process. Seems pointless that they phone in the first place.</p>