FP
Frik P

1 reviews | Active since May 2012

04 Apr 2017, 14:02

Never ever use CCD Couriers

<p>On 04-04-2017 @ 13h47 I am still waiting for a delivery from the courier company scheduled for between 08h00 and 12h00.</p> <p> </p> <p>The driver with phone number ********** 151 contacted me today at 10h53, spoke some words and hang up. He returned the call a minute later and stating that he was at the main gate and I should come and fetch my card. I rep**** to him that it was his duty to deliver the card and he said ok. At 11h46 he contacted me once again and stated he was in C-Block of my building and I explained to him how to get to me being in E-block. </p> <p> </p> <p>After waiting for 20 minutes I contacted him once again, this is after 7 failed calls to CCD couriers, attempting to speak to a supervisor or Manager.All these call are dropped after speaking to Waniche, Lerato and whom else in the call centre. I logged a complaint with FNB after the umpteenth time the call was dropped with the call centre agents. This is now 13h59 and no delivery.</p> <p> </p> <p>I state the time as to indicate the timeframe in which I was taken for a fool. I postphoned my meetings due to the delivery to take place. Still no delivery.</p>

0
Replies (4)
CCD Couriers
CCD Couriers's reply04 Apr 2017, 14:16
Official

Good afternoon Mr. Prinsloo,

A member of our management team will make contact with you shortly.

Kind regards,

The CCD team

***

www.ccdcouriers.co.za

***

Best regards,

CCD Couriers
CCD Couriers's reply04 Apr 2017, 16:25
Official

Good afternoon Mr. Prinsloo,

Confirming that you have been contacted and that a delivery is now scheduled for tomorrow (Wednesday 05-04-2017) morning.

Please have your green bar-coded ID or smart ID card available for verification upon delivery.

Thank you for giving us the opportunity to amend the situation.

Kind regards,

The CCD team

***

www.ccdcouriers.co.za

***

Best regards,

CCD Couriers
CCD Couriers's reply05 Apr 2017, 08:44
Official

Good morning Mr. Prinsloo,

Confirming the successful delivery of your card. Please accept our sincerest apologies for the inconvenience caused to you in this regard.

Kind regards,

The CCD team

***

www.ccdcouriers.co.za

***

Best regards,

FP
Frik P's update05 Apr 2017, 10:15
Reviewer Update

Good day Kaylie and Grace

Confirming the delivery of the card this morning. Thanks for the trouble and effort both of you went through, you both walked the extra mile to solve a difficult case. This could have backfired in your faces.

Thank you for the constant feedback I received and the possitive attitude you brought accross. This is much appreciated.