Mr

I am awaiting delivery of my card from the courier company and I am currently given the runaround by the company. To a point that I asked to speak to a manager and left my contact number for her to call me and she only returned my call at the same time when I was holding for her on the other line during my second call to their office. She also attempted to coheres to an urgent delivery without disclosing that such a service will attract a fee. She disclosed such cost when I inquired if there is a cost associated to the consent she is asking from me. The inconvenience caused by this company is unprofessional and I do not know why the bank still chooses to use them.

Their excuse for not delivering the card is that they were unable to get hold of me, and send me sms to that effect. Really in the age of 4th industrialization, a professional company still sends sms notifications?