Most pathetic bunch of *****
<p>My FNB CC was cancelled due to attempted ***** on it. FNB said I should have my new card by the 11th. Then got a call from CCD couriers to say they would be delivering the card to me on Monday 14th. I originally asked for it to be delivered to our local branch. They said no they would deliver to my house. At 15:44 they called me to say they were running late and asked if I was still available to receive the card. I said yes. They told me they were on their way. they did not arrive. At 7:01 on Tuesday I received an sms saying they were unable to contact me to deliver my card. I phoned their office at 8:00 asked to speak to a supervisor, She informed me that the courier was still in the area and she would ensure they it was delivered on Tuesday. On Tuesday I spoke to them 5 times through the day, each time the assured me the person was on his way. the last call was at 16:12 and thy promised he would be with me, he was running late. On Wednesday they sent me another message in the morning to say they had been unable to contact me telephonically to arrange delivery. They then phoned me later in the day to arrange delivery for today. Today I have spoken to them 7 times. They assured me I would definately receive my card before 17:00. 5 of the times today I spoke to them was between 15:30 and 17:00 when their offices close. Delivery has not happened. I phoned FNB and CCD had registered on their system at 15:00 that delivery could not take place because of failure to contact me telephonically to arrange the delivery. I have also registered several complaints with FNB and received many promises of escalation but still nothing.</p>
After still more lies, I have now managed to speak to a manager and this situation has been resolved. Please don't let me ever have to deal with these people again. But at least now I have managed to get names and contacts of some of the management team.
After still more lies, I have now managed to speak to a manager and this situation has been resolved. Please don't let me ever have to deal with these people again. But at least now I have managed to get names and contacts of some of the management team.
Good afternoon Mrs. Newnham,
Confirming that your card was successfully delivered to the branch yesterday (21-11-2016).
The matter is currently being investigated and corrective action will be taken against all the responsible parties.
We apologise for the inconvenience caused and thank you for taking the time to share your experience with us.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Good afternoon Mrs. Newnham,
Confirming that your card was successfully delivered to the branch yesterday (21-11-2016).
The matter is currently being investigated and corrective action will be taken against all the responsible parties.
We apologise for the inconvenience caused and thank you for taking the time to share your experience with us.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Just as a matter of comparison. Last night at 21:45 my husband ordered goods from Takealot. those goods arrived today. Considering where we live..... that is what I call service! While I agree credit cards need special handling, 3 weeks to deliver with being strung along constantly is not my idea of customer service. Also just as another display of your companies lack of ability to handle the work you are doing. This morning I phoned in to the call centre I told the person the story and how did they respond, would you like us to make an appointment to deliver your card. then after I had spoken to the manager and had the situation resolved. I got another call asking to schedule an appoint to deliver card. In total today 3 calls from people who could not tell me that the card had been delivered to the branch.
Just as a matter of comparison. Last night at 21:45 my husband ordered goods from Takealot. those goods arrived today. Considering where we live..... that is what I call service! While I agree credit cards need special handling, 3 weeks to deliver with being strung along constantly is not my idea of customer service. Also just as another display of your companies lack of ability to handle the work you are doing. This morning I phoned in to the call centre I told the person the story and how did they respond, would you like us to make an appointment to deliver your card. then after I had spoken to the manager and had the situation resolved. I got another call asking to schedule an appoint to deliver card. In total today 3 calls from people who could not tell me that the card had been delivered to the branch.