Maybe boycott businesses using CCD Couriers the only way

<p>BID 121947 refers.I received a mail from Bidvest Bank on 13 March 2017 informing me that CCD Couriers will deliver my card the next day. </p> <p>Early the 14th I phoned the call centre to find out more or less what time they will be in my area. The gentleman said between 08:00 and 12:00 and I tried to explain to him that I am managing several operational sites and can not wait 4 hours at home for a delivery. He then agreed that they will contact me as the driver heads towards my area.</p> <p>At 11:49 I received a sms informing me that the driver will be at my address in about 23 minutes. I arrived home at 12:17. By 14:00 no one arribed or sent any new info. I called the number 011 799 5090 but this number is permanently engaged. I then sent a mail to the customer serbices and Rachel called me back. She then said that the driver was at my address and spoke to my landlord. I sat in front of the gate the full 2 hours and never saw any vehicle at the gate. I asked her to get the driver to come back as it was a mere 10 minutes back but the excuse was that the driver is on the highway and can't turn around. I explained that I had to wait 2 hours and the driver will indeed turn around. Rachel said that she will speak to the dispatch manager and call me back. Rachel called me and said that the delivery will be made at 19:00. </p> <p>As I came home from work at about 18:00 my landlord informed me that the delivery guy was at my address at about 15:30 to make the delivery. It is past 19:00 let see what happens.</p> <p>It seems with constant complaints and no improvement in service that maybe the owner has no idea how to run a courier service. Maybe we need to cancel our accounts at the companies using CCD Couriers and rather trust companies to whom valuable service is important. It seems as if the owner of CCD Couriers is ******** to the constant complaints and can't really care less as long as the money roll in.</p>