Lies from the courier guy that led to my FNB card being cancelled

I am so disappointed with CCD infact I'm very angry at the way my card delivery was handled. On Wednesday I received a message that my FNB Private bank card will be delivered shortly. I called to find out how far they are since I was not at the delivery address. I had since moved out of the place but was not far. While they were still tracking him I get a call from CCD office. They put me through to delivery guy he is shouting at me saying the security says they dont know me. I tell him I'm 5 minutes away he must wait for me he shouts again and says he will not wait he is busy. My partner takes the phone and talks to him he agrees to meet us at the entrance because he is going inside estate to deliver another card. We wait at the estate gate he passes us the security guards tell us that that's the guy who came for my delivery. So we followed him to a nearby estate. Called CCD to tell them what just happened and asked for his number the lady says its against company policy to give out numbers but she will tell him that I am waiting for him. We wait by the security again this time I come out the car carrying my FICA documents so that he can stop for me. I get to him he does not even respond to me greeting him when I ask him why he left when we were waiting for him he says he was rushing for this delivery he knew he was gonna come back to deliver the card to me. I give him my documents he refused to take them and said he just needs to scan my original ID. This was strange because that was not what was instructed to me when I app**** for my card. I give him my ID he scans it with his phone I ask him is that it, he says it's a new procedure. I then say should I take off my mask so that you can see that it's me on the ID because he was looking at me funny, he says it's not necessary he can see it's me.

Now when I get home and try to register my card on the FNB app it says I must call administrators. When I call FNB they say I must go to the branch. I could only get time to go to the branch on Friday. When I get there I'm told my card was canceled and my profile handed over to forensic because the courier guy said I gave him a **** ID. On top of that he says he was scared for his life cause I came to him with lots of guys, my name was not on the security list at estate. Yes my name was not on the list because I moved out while waiting for delivery and this was mentioned to him. It was just me and my partner waiting for him at both parking lots so I dont know where are the lots of guys he is talking about. We were parked right next to the security gate how is that not safe. I came out of the car alone to collect the card, there was no other car, no other people around accept the security gaurds. Where were the men that intimidated him or that he was scared off like he said. Now had to apply for another card and be inconvenienced because of the incompetence and lies of this company. I gave FNB the same ID that I gave him and he said I gave him a **** ID, I dont take kindly to such serious accusations. Now I have to push back publishing my daughter's ebook and I'm missing my deadline of changing salary details at work because of his lies. Is CCD going to compensate me for the loss and inconvenience I experienced through the deeds of its employee? FNB should really stop using the services of this company judging from all the negative comments from dissatisfied clients. For a private bank card one would expect a much better service.