Lies, excuses and ********* conduct. Operator name: C Lewis
I have never experienced something like this in my life. 1. The courier pretended to have come to our premises 8 December 2023: - I received an SMS to go outside with my ID at 13:07 - Before I could close the front door i received another SMS at 13:08 saying I must phone in there is communication from CCD. - I went outside and there was no one there. - I phoned in and after some time was connected to the person responsible for the delivery. - The person said they phoned at 14;55 and 13:15 and it went straight to voicemail. I said the person is lying I have my phone with me - I asked her to call me while I was on the phone and it worked. - I said I was going to report her for lying and pretending to send the courier to our address and asked for proof of the calls. - She said she will email this proof - she has not emailed this as of writing.
2. The operator C. Lewis then said on Friday the 8thof December that the delivery is now scheduled for Monday the 11th between 09:00 and 10:00 AM. - 10 AM came and went with no delivery on 11 December. - I phoned CCD couriers again, and they told me no delivery was scheduled for today. - The lady Lidia at the Polokwane branch then scheduled the delivery for Tuesday 12 December - it took a matter of seconds and no additional 'procedure' was neeeded to be followed.
3. I received a call today from C. Lewis (11 December). - I asked her why she did not schedule the delivery, she said she needed to 'follow procedure' - I then asked why she confirmed the delivery on Friday the 8th and why she did not 'follow procedure' on Friday during the many calls made on the day. She could not give me an answer. - I asked to speak to her team leader Frans - she could not give his contact information and claimed 'a person from senior management will call me'. - I have received no such call as of writing. I have been unable to speak to anyone other than an operator despite MANY attempts.
4. On at least 5 separate occasions I asked to speak to a manager and on all 5 occasions the phone rang for 5 to 15 minutes with no on answer, this is both on Friday the 8th and Monday the 11th of December while asking different operators to speak to a manager.
5. I am reporting CCD couriers and their ********* conduct to our private banker at ABSA to deal with this case.