Lies and misrepresentations

Received a phone call last week that Discovery Cards were to be delivered. Told I needed ID, a copy thereof and proof of residence for FICA. Courier arrived today when I presented a copy of my short term insurance policy was told that it wasn't acceptable. I pointed out that this is an acceptable document the more adamant thee driver got. I then called the call centre lies and more lies followed. On the third call I was told that it actually Discovery that was the problem and they didn't accept short term insurance policies. I called Discovery and was told that this was in fact another lie and they do in fact accept it. Referred back the CCD call centre confronted them with the proof they had been lying to me all morning and then received an acknowledgement that it was in fact CCD who don't accept the short insurance document. I am not sure was gives this company the right to override South African FICA regulations and determine was comprises acceptable documentation and then to have staff obviously trained to lie. Unbelievable total arrogance.