CN
Clarissa N

1 reviews | Active since Feb 2017

23 Feb 2017, 16:19

Left with no money and no service

<p>I lost my credit card and had to cancel it and order a new card. It's been 2 weeks now and I have still not received my card. I am left now with zero funds as I cannot get to my funds on my card.</p> <p>I have wasted all my airtime on phone calls between FNB and CCD couriers as CCD couriers does not have my ID number on their system even though they delivered my card previously.</p> <p>I have phoned FNB numerous times to update my ID number, I was told that it has been updated but still nothing.</p> <p>I received an SMS this morning that I would receive my card today, I have not received it. I phoned CCD couriers and they advised me that my card was delivered to a branch that is closed due to renovations and the guy left without notification.</p> <p>The instruction was to deliver my card to my work address and not to a branch. I was told that I would receive a call back to sort this out, an hour later and I have received no phone call.</p> <p>I phoned back and all of the sudden my ID number is a problem again.</p> <p>I am very dissapointed in the service received. It has cost me time and money to sort this out and I am still left with nothing.</p>

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Replies (3)
CCD Couriers
CCD Couriers's reply23 Feb 2017, 17:22
Official

Good afternoon Miss. Coetzee,

Confirming our conversation that contact will be made with you tomorrow (Friday 24-02-2017).

Thank you for understanding that we as CCD need to follow the rules as stipulated by FNB to ensure a safe and secure delivery.

Kind regards,

The CCD Team

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www.ccdcouriers.co.za

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CCD Couriers
CCD Couriers's reply24 Feb 2017, 12:08
Official

Good morning Miss. Coetzee,

As per our conversation your card was delivered to the branch yesterday (Thursday 23-02-2017).

Please let us know if you require any further assistance regarding this matter.

Kind regards,

The CCD Team

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www.ccdcouriers.co.za

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CN
Clarissa N's update25 Feb 2017, 17:32
Reviewer Update

Thank you for the speedy response and assistance from CCD couriers. Received a phone call within an hour of the complaint and again the next morning. They assisted as far as they could.