Late Delivery & Bad Service

I am not sure why FNB, a company with high service levels, would intrust the delivery of customer credit card to a company like CCD Couriers. Delivery confirmed via sms and e-mail, Thursday 02 July 2015 between 10h00 and 12h00. It is now 13h18 and I have still not received the delivery. On calling the call centre I was told that I must just wait a bit longer ... Really?? I asked to speak to a supervisor and was then connected to the driver directly, who was so rude he put the phone down in my ear ... Again Really?<br> FNB why would you align yourself with service like this???? So I suppose I must just wait ...