Is there no other alternative?
<p>Every single time I have a card delivered by CCD it's never efficient and very seldom on time. Every single time I sit waiting half the day, only to get the delivery long after it was promised and have never been contacted regarding delays or alternative arrangements. This is a bad reflection on the service providors who are trying to get my card to me.</p> <p> </p> <p>Today I was sent an SMS to say delivery was between 8 and 10am. I arranged my entire day around that. At 10:30 am, after no delivery, I phoned to query this. The call centre agent said I they would contact the courier, after 10 min on hold I eventually hung up. There was no call back. I then called again an hour later, only to be told that it had been changed to delivery between 10 and 12 - WITHOUT EVEN BOTHERING TO CONTACT ME!!</p> <p> </p> <p>There must be another alternative to this useless and inconsiderate excuse for a courier company. With all the time they have forced me to waste, I would rather pick up my card myself - at least I can be garunteed not to let myself down - and even if I do, I'll be able to contact myslef to let me know what the hell is going on!!</p>
Good afternoon Mr. Greeff,
Thank you for taking the time to discuss this matter telephonically and for sharing your experience with us.
Confirming that your card was successfully delivered at 12:00 today and we sincerely apologize for the inconvenience caused.
Kind regards,
The CCD team
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www.ccdcouriers.co.za
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Best regards,
Good afternoon Mr. Greeff,
Thank you for taking the time to discuss this matter telephonically and for sharing your experience with us.
Confirming that your card was successfully delivered at 12:00 today and we sincerely apologize for the inconvenience caused.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Best regards,
I appreciate the prompt attention to my post. Thank you for the opportunity to express my frustration born out of this incident.
The driver who delivered my card was extremely apologetic and explained that, although the delivery time had changed, I should have been notified as they are not permitted to contact us directly.
It seems the drivers were given unreralistic delivery schedules in vastly opposing areas which led to the schedule being changed at such a late stage.
I learnt for the first time today that there are alternative delivery options, which were not communicated to me before. It would be helpful to offer these right from the start.
The response to my post is vastly different to my previous experiences and I hope it will help to improve this service.
I appreciate the prompt attention to my post. Thank you for the opportunity to express my frustration born out of this incident.
The driver who delivered my card was extremely apologetic and explained that, although the delivery time had changed, I should have been notified as they are not permitted to contact us directly.
It seems the drivers were given unreralistic delivery schedules in vastly opposing areas which led to the schedule being changed at such a late stage.
I learnt for the first time today that there are alternative delivery options, which were not communicated to me before. It would be helpful to offer these right from the start.
The response to my post is vastly different to my previous experiences and I hope it will help to improve this service.