Inefficient and bad conduct from personnel

I received a confirmation of my delivery of bank card for today, the 4th June 2015 and would be made at anytime between 8 and 5pm. At around 3:30 pm, I received a call from our reception for collection and I brought with the copy of ID and proof of adress. The original doc was in the car, parked at some 60 m. I presented the docs to the delivery man, who rejected my ID copy and cited that \this document is not clear