Incopetent, Unprofessional, Disrespectful

So I called in this morning to confirm the delivery of my parcel from FNB. I spoke with Mpho and she was not helpfull at all I asked for an estimate time of delivery of my parcel to my home as I work far from home and she could not give me an answer to any of questions. 1. Is there an estimate time of delivery? 2. Contact details of the driver so I can speak directly with him? 3. Any window time he/she would deliver?

Nothing happened she said she'll get back to me and I'm still waiting. Non the less after about three hours later the call centre phoned me and said the driver is at my gate after struggling to get trough to the driver he told me that he will not wait for me and that my Girlfriend with my ID copy and a letter stating she would sign for the parcel will not be allowed and that he won't be coming back.

I phoned the call centre again and Lerrato the next fonsultant and her manager whonis just as incopetemt as she is could not verify where the driver or my parcel is , and could not give me an estimate time of delivery or if they still would or could deliver today so CCD couries whats the point of delivering parcels without knowing where the drivers or parcels are?