*********** staff can't follow a simple delivery request

I have received no less than 8 calls in the last 2 days asking where my replacement card be delivered. I don't understand why my request (to deliver the card to my nearest FNB branch) isn't being recorded on their system. Are they using sticky notes or bits of s**** paper to write down what I say? Why are they repeatedly calling me to ask me something that I have already answered? I doubt I will receive my card on time. Come on FNB, please change your couriers.