*********** courier service

I really don't understand why FNB uses this courier service. This is the 2nd time I have to write a complaint about their poor service. My card was supposed to be delivered on the 3rd of Jan sure enough the driver did come to deliver the card on the 3rd but the genius who captured the details of the recipient the day before decided to write whatever she feels like on the system. Instead of contacting me to re-verify the details of the recipient they tell the driver to turn around with my card. A simple phone call! A simple phone call, they failed to make. Even after multiple attempts to confirm that the details of the recipient were not captured correctly, they still could not deliver my card. The most annoying thing is that I called them while the driver was still at the gate and they failed to make my delivery. ***********.