*********** CCD - FNB should be ashamed

CCD was supposed to deliver my CC at a specific time (12:00 - 14:00, set by them), also confirmed by them through an email invite. The first time delivery was set, at least they had the decency to send a message to say the courier was delayed (but no new time provided). Seeing as I cannot wait around at CCD's leisure I set a new time (6 days later!), with the same issue. This time no show at set time (again) and no phone call or correspondence, meaning I have to follow up with them!! Upon following up, the call centre agent said the time for delivery had mysteriously changed (without me being notified or an updated email appointment time) and then the courier was (actually 'is') late for the 'updated' time. What is the point in setting times for delivery when you clearly have no intention of sticking to it? I have also escalated this complaint to FNB - this poor service reflects badly on them too and I hope they do something to deal with CCD's incompetence.