*********** and rude

It blows my mind how FNB can use such an *********** courier company.

My creditcard was cancelled due to ***** & new card as very quickly available and ready for delivery. I was pleasantly surprised actually. Delivery was set for Tuesday 14 Feb - I then requested them to reshedule as I was not going to be home. Delivery was resheduled for 15 Feb. I sat at home waiting for my card until I received a sms to say that my card will not be delivered. I immediately called CCD and make them aware that it was super urgent and requested delivery for the morning of 16 Feb. The lady told me that she could not book a slot, but will schedule it for 16 Feb (today) I wasn’t happy but these things happen. This morning I realised I hadn’t gotten a delivery sms and called to confirm. Big was my surprise when Sharne rudely tells me my delivery is not scheduled for today???! She then promises to escalate it and they will get back to me…. No phone call but I just got an sms to say delivery will be tomorrow?!?? How difficult is it to actually schedule a delivery correctly or to listen to your customers??? You are a disgrace!