Incompetence in the EXTREME

After receiving at least 5 phone calls during the day to confirm delivery address, in which EXPLICITLY gave a complex number, road number and road name, the driver still manages to go to the wrong address and fails to deliver an urgent package.

Five minutes after receiving the SMS saying the courier is outside and the no show, I phone the call centre and speak to someone who doesn't bother phoning back with any feedback. I phone 3 times within the next hour and spoke to another call centre agent who doesn't phone back. On my third call I finally speak to Phoebe, who was extremely helpful, and true to her word, she phoned back with information - the courier was too far out and couldn't come back to deliver my package. So obviously now I have to wait even longer for delivery.

Absolute incompetence with coordination and following up with the customer.

Afrihost should seriously rethink using such unreliable CCD couriers.