INCOMPETENCE

I ordered a Rain Router and CCD couriers call me on Thursday morning 13 May confirming the date and time of delivery, I informed the call centre agent that I have all the documents electronically if it would be an issue to email it to them as I don't have access to a printer etc at the moment.

I was informed to email my documentation to *** - which I did Louisa confirmed the receipt of my documents.

On Friday the courier came to drop off the parcel and refused to give it to me since I did not have a copy but I did have my original ID with me.

After numerous calls to the call-centre with 5 people offering to call me back to update whether or not I will be able to get the Package on Friday, I am yet to receive a call back from any of them as I work from home I needed the internet and due to serious miscommunication at CCD I was forced to buy mobile data to get my work done.

NOT even your SMS confirming the delivery stated ANYTHING about a hard copy having to be present.

I called Today again to find out what is happening and now I have to wait another DAY for this to be delivered- due to incompetence at CCD and not on my SIDE.

TRULY SHOCKING