JK
Jabulisile K
1 reviews | Active since Dec 2018
03 Mar 2023, 11:13
I don't have words for you
I am utterly disappointed in this company. First time dealing with them and I still do not have my parcel. Tracking has been showing on route for the past 2 days yet they managed to mess up my delivery request after I explicitly requested they change the delivery to the nearest Absa branch... Their personnel is not even helpful in this matter because I'm told now that I have exceeded my delivery requests. Can I ask on who's expense and time because Absa has already charged me for this card
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Jabulisile K's updateReviewer Update
03 Mar 2023, 13:29Good day CCD,
I would like to pass my gratitude and appreciation to Maki (Cust Service Manager) and Felicia (Cust. Service Specialist from Durban branch). Felicia: I spoke to you yesterday (you were the last agent I spoke with). You explain what other agents failed to tell me and you took the time to fix the mess, What impressed me is that you kept to your word and you called me today to let me know that the courier has delivered my parcel at the branch. It is not many of us who would do such (and yes I mean us, I am in stakeholder support so I know the drill).
Maki: Your promptness aligns itself with company image and crisis management. So thank you so much for the timeous resolution and calls you made to me. i may have had a bad impression but the two of you managed to rectify that. So thank you a million times over
I would like to pass my gratitude and appreciation to Maki (Cust Service Manager) and Felicia (Cust. Service Specialist from Durban branch). Felicia: I spoke to you yesterday (you were the last agent I spoke with). You explain what other agents failed to tell me and you took the time to fix the mess, What impressed me is that you kept to your word and you called me today to let me know that the courier has delivered my parcel at the branch. It is not many of us who would do such (and yes I mean us, I am in stakeholder support so I know the drill).
Maki: Your promptness aligns itself with company image and crisis management. So thank you so much for the timeous resolution and calls you made to me. i may have had a bad impression but the two of you managed to rectify that. So thank you a million times over
JK
Jabulisile K's update03 Mar 2023, 13:29
Reviewer Update
Good day CCD,
I would like to pass my gratitude and appreciation to Maki (Cust Service Manager) and Felicia (Cust. Service Specialist from Durban branch). Felicia: I spoke to you yesterday (you were the last agent I spoke with). You explain what other agents failed to tell me and you took the time to fix the mess, What impressed me is that you kept to your word and you called me today to let me know that the courier has delivered my parcel at the branch. It is not many of us who would do such (and yes I mean us, I am in stakeholder support so I know the drill).
Maki: Your promptness aligns itself with company image and crisis management. So thank you so much for the timeous resolution and calls you made to me. i may have had a bad impression but the two of you managed to rectify that. So thank you a million times over
I would like to pass my gratitude and appreciation to Maki (Cust Service Manager) and Felicia (Cust. Service Specialist from Durban branch). Felicia: I spoke to you yesterday (you were the last agent I spoke with). You explain what other agents failed to tell me and you took the time to fix the mess, What impressed me is that you kept to your word and you called me today to let me know that the courier has delivered my parcel at the branch. It is not many of us who would do such (and yes I mean us, I am in stakeholder support so I know the drill).
Maki: Your promptness aligns itself with company image and crisis management. So thank you so much for the timeous resolution and calls you made to me. i may have had a bad impression but the two of you managed to rectify that. So thank you a million times over