Horrible service
<p>I ordered a credit card last week, the 11th of April.</p> <p><br />By 5pm the same day I'd received a notification from FNB that my card had been handed over to CCD Couriers for delivery and to expect a call from them. The week came and went, and I'd received no contact from this company.</p> <p><br />I contacted FNB and spoke to a gentleman who informed me to wait one more day for CCD Couriers to call me. It's now the 21st of April and several days since that call and I still don't have my credit card.</p> <p> </p> <p>Any number I've tried to use for CCD Courier is either engaged, or nobody answers.</p> <p> </p> <p>I do not expect, nor will I entertain any communication from CCD Couriers over this matter. I have already instructed FNB to speak to them on my behalf and have the card delivered to the branch nearest me.<br /><br />Why FNB insists on using a courier service with such an abyssmal track record of customer satisfaction is utterly beyond me.</p> <p> </p>
Good Day Mr Russel,
Thank you for taking my call earlier. CCD will deliver your card to the FNB Irene Mall Branch on 24 April 2017 as requested.
Once again please accept our apologies for the inconvenience caused to you.
Should you require any further assistance, please do not hesitate to contact me on my numbers below.
Melanie
*** or ***
Best regards,
Good Day Mr Russel,
Thank you for taking my call earlier. CCD will deliver your card to the FNB Irene Mall Branch on 24 April 2017 as requested.
Once again please accept our apologies for the inconvenience caused to you.
Should you require any further assistance, please do not hesitate to contact me on my numbers below.
Melanie
*** or ***
Best regards,
