Horrible service
<p> its been a month now, waiting for delivery of my FNB BUSINESS CHEQUE card, Ccd has been sending me emails that they were unable get hold of me, which is not true, I called them yesterday and they booked me for today 13 /04/2017 between 12- 2pm. No one called me and they did not even send me an email to explain what is going on. The call centre lady seemed clueless because firstly she said the delivery guy is probably outside my house then told me she does'nt know why my card is not scheduled for today.</p> <p> </p> <p>I had to cancel my meeting today so I can come and wait for them.</p> <p> </p> <p> </p>
Good afternoon Ms. Felosi,
Confirming that you have been contacted and it was arranged that we will call you again on Tuesday to arrange the delivery of your card. We sincerely apologise for the inconvenience caused due to the service failure.
Kind regards,
The CCD team
***
***
Good afternoon Ms. Felosi,
Confirming that you have been contacted and it was arranged that we will call you again on Tuesday to arrange the delivery of your card. We sincerely apologise for the inconvenience caused due to the service failure.
Kind regards,
The CCD team
***
***
Today it's Wednesday, you promised to call me on Tuesday to arrange delivery. I'm just tired of this company not keeping promises.
Is there a way I can come and collect the card in Cape Town???
Today it's Wednesday, you promised to call me on Tuesday to arrange delivery. I'm just tired of this company not keeping promises.
Is there a way I can come and collect the card in Cape Town???
Good morning Ms. Felosi,
I confirm that CCD will contact you in the next 20 minutes to arrange this for today, 19th April 2017.
Kind regards,
Johanita Porter
***
***
Good morning Ms. Felosi,
I confirm that CCD will contact you in the next 20 minutes to arrange this for today, 19th April 2017.
Kind regards,
Johanita Porter
***
***
Good morning Ms. Felosi,
I confirm that CCD made contact with you and it was agreed that you will collect one item from our offices and that the other item will be delivered to you between 14h00 and 16h00 today, 19th April 2017.
Please accept our sincere apologies for the delay in the delivery of your cards which will be addressed internally.
Kind regards,
Johanita Porter
***
***
Good morning Ms. Felosi,
I confirm that CCD made contact with you and it was agreed that you will collect one item from our offices and that the other item will be delivered to you between 14h00 and 16h00 today, 19th April 2017.
Please accept our sincere apologies for the delay in the delivery of your cards which will be addressed internally.
Kind regards,
Johanita Porter
***
***