Horrible service

Dear CCD \Couriers\"<br> <br> On Monday (04/04/2016), you sent me a message promising to deliver my FNB Cheque card to my work address on Tuesday (05/04/2016) between 10-11am. At 09:58am on Tuesday you send me another message stating the courier is in route to me and will arrive in 24min. After numerous calls to your call centre, the hours roll by and Tuesday ends without me receiving my card.<br> <br> Wednesday (06/04/2016) arrives and I'm greeted by a message stating you were unable to contact me to deliver my card. I call you back and you tell me the card was given to the incorrect courier and you will escalate the issue to FNB for an urgent delivery and deliver the same day. Wednesday rolls by. No card is delivered!<br> <br> It is now Thursday (07/04/2016) and you still have not delivered my card! I've called your call centre and the agent (Refilwe) informed me that her supervisor (Grace) will contact me. I won't hold my breathe.<br> <br> PS: on a number of calls, your call centre agents had told me that the delivery address is incorrect. How can it be incorrect if just last week you delivered 2 cards to me at the same address? (Which was also late!)<br> <br> I await your response as to how you rectify this situation"