Horrible service

This is the 3rd time I am receiving poor service from this company. The last 2 times I decided to let it go and forget about it but , I believe that it is my silence that allows them to continue to behave like this.

I received a call from this company indicating that my card would be delivered this week. Then early this week I received a message that my card would be delivered yesterday. I put all my external meetings on hold as I waited for the delivery of my card, but nothing came. There was no contact from the company up until I contacted them today. With my first call I was put on hold until the phone just cut off while I was holding. I called again and spoke to a lady who seemed like she could not wait to get me off the phone. I explained my situation, there was no apology for my card not arriving, no explanation what so ever and when I asked when my card would be delivered she referred me to an sms that I would receive from them telling me when my card would come.......All I can say is WOW!!!!!

Why does FNB continue to use this company and in return ensure that us as their customers are receiving such pathetic service. Like I said, if this was the first time then I'm sure that I would have kept silent, but you cannot continue to provide us with such horrible service and expect us to just silently accept it.