\He was there/The car broke down\""

CCD couriers was suppose to deliver my gold FNB cheque card this morning between 10 am and 12 pm. At 11:45 I received a call stating that the delivery will be late and will be delivered at 12:30. <br> <br> At 15:00 I called the company and I was given the excuse that he was at my house and I didn't open up. He DEFINITELY was NOT at my house. I was told that I will be called back. 30 mins later I called again and the excuse was that the car broke down but they will contact me back and have the card delivered by 16:00. <br> <br> I am still waiting for the call back. <br> <br> The customer service was horrible. They were so rude and yet I am still waiting for my card to be delivered. <br> <br> The worst is that no one made contact to explain what is going on. They just ignored it.