Going around in circles!

For the second time this year I have had the unfortunate experience of having my bank cards delivered by CCD. This morning an agent phoned me to confirm a delivery address and time.<br> I mentioned I am at a client for 3 days and wont be at my office, she insisted it be delivered to my home address during office hours. I then had to explain that I will be at work during office hours - she did not seem to understand this concept. <br> We reached a compromise where the delivery will be to my office in a week, but I require proof of res. I do understand that this is standard procedure but when I informed her I do not receive my account statements via post and I only have my lease agreement (which is dated in December 2014, before we moved in and is valid for the lease term of 12 months) she insisted I have something not older than 3 months. She recommended I obtain a bank statement, but not from FNB as this is the card being delivered.<br> By now I was very frustrated and I therefore requested an after hours delivery so that they could verify my residence. <br> But as service goes after this whole discussion, I receive an SMS to inform me they could not reach me to confirm delivery.