FRUSTRATION!!!!!!!!
<p>I ordered my FNB card on 05/01. Delivery was confirmed via phone call and SMS for Wed 11/01. I callled & I asked for delivery rather on Thur 12/01 which the call centre agent agreed to. It was confirmed for between 8am & 10am by SMS. On Thursday they called to ask for a delay until 12pm. I agreed. They didn't arrive. At 3:30pm they called to tell me it will only be delivered on MONDAY due to delays and that Friday was already fully booked. I told them it is unaceptable & they said they will call me back. I'm still waitng for that call 24 hours later. It is now Friday and I still have no card. I have had a number of calls today from different agents all not knowing what the other agents are saying and I am now told I will get it on TUESDAY. I have never in my life dealt with such incompetence and pathetic service.</p>
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CCD Couriers's replyOfficial
13 Jan 2017, 16:58Good afternoon Mr. Bell,
Confirming that your card will be delivered to you this evening.
Please accept our apologies for the inconvenience caused due to the service failure.
Kind regards,
The CCD team
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www.ccdcouriers.co.za
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Best regards,
CCD Couriers's reply13 Jan 2017, 16:58
Official
Good afternoon Mr. Bell,
Confirming that your card will be delivered to you this evening.
Please accept our apologies for the inconvenience caused due to the service failure.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's replyOfficial
16 Jan 2017, 07:36Good morning Mr. Bell,
Confirming that your card was successfully delivered 13-01-2017 as arranged.
Thank you for taking the time to share your experience with us.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's reply16 Jan 2017, 07:36
Official
Good morning Mr. Bell,
Confirming that your card was successfully delivered 13-01-2017 as arranged.
Thank you for taking the time to share your experience with us.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Best regards,