Formal Complaint: Ongoing Delay and Unsatisfactory Service – Router Delivery

I am writing to formally express my deep dissatisfaction and frustration regarding the extremely poor service I have received from Rain and CCD Couriers concerning the delivery of my router. This issue has been ongoing since 20 March 2026, and to date, I am still without my router. I was initially advised that delivery would take place on 25 March 2026; however, this did not occur. I was then informed that the router was still in Johannesburg and was subsequently promised delivery on 30 March 2026. When that date passed, I was once again given the same explanation, with no progress or clear resolution. Most recently, I was assured that delivery would take place today, 1 April 2026. Unfortunately, I have once again been informed of a delay, with the same repeated explanation that the router remains in Johannesburg. This pattern of unfulfilled promises and lack of accountability is completely unacceptable. As a result of this ongoing delay, I have been without internet access since 20 March 2026, which has caused significant inconvenience and disruption to my daily activities. What is particularly concerning is the lack of clear communication, transparency, and urgency in resolving this matter. I have continuously received vague explanations and empty assurances, with no concrete action or reliable updates. The level of service I have experienced reflects a serious breakdown in both customer care and operational efficiency. It is incredibly disappointing to have to repeatedly follow up on an issue that should have been resolved weeks ago. I feel disregarded as a customer, and my concerns do not appear to be taken seriously. I request that this matter be escalated urgently and that I be provided with a definitive explanation for the delay, as well as a confirmed delivery date that will be honoured without further excuses. Additionally, I expect improved communication going forward and a commitment to resolving this issue without any further delay. I trust that this complaint will be treated with the seriousness it deserves, and I look forward to your prompt response and immediate resolution. My reference number is Rain***. CCD Couriers agent Nomfundo advised that her manager Leah will contact me regarding the outrageous service and I'm still waiting for them to call me.