FNB please fire CCD couriers, they are letting you down and don't care about your customers

CCD is selected by FNB to deliver new bank cards, that can only be delivered to the account holder in person. They state they will deliver between 09h00 and 11h00. I was told delivery would take place 13/02 in this time. Wait at home until 12h00, no delivery or contact. I have to call them 3 times to get any answer - they put me through to delivery driver (never answered). I had to go to work, and they refused to change delivery address and rescheduled to 18/02. I expressed the need to deliver in the specified time (09h00 to 11h00 as they promise). Assured this will be the case. Also asked twice for driver to phone when he arrives. I am called later that day to rearrange delivery. I confirmed this was already done, but was told nothing was recorded by the CCD employee. Arranged delivery for 18/02 again, and again expressed the need for driver to phone and to be on time. Driver arrives at 11h38, again no communication, and did not phone. I asked them to register a complaint and confirm this was done. No complaint as been registered and I have received no communication. FNB please change your service provider, CCD are awful.